Orders once placed by the customer cannot be cancelled by the customer under any circumstances. If you are not satisfied with your purchase, please contact us by phone (+254724629596). If the delivered part does not fit or function as expected, kindly contact Sparesworld with your query. To increase shipping security, a delivery receipt may be asked from you by the delivery company. If the product has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full. Business days are Monday through Friday, excluding holidays determined by common and other freight carriers.